Terms & Conditions

Please carefully read our Terms & Conditions before signing up for our single class, offers, packs or memberships. Your use of this site and purchasing any of our services either on this site or in our studios will be subject to these terms & conditions which are subject to change at the discretion of Good Vibes.

Terms & Conditions:

All clients must be over 18 years of age to participate in any of our classes.

We will do our best to get you into your chosen class however classes are always subject to availability.

All classes must be paid for in advance and all clients agree to our 12 hour cancellation policy when cancelling, re-scheduling or no shows. If you are booked into a class and miss it or cancel it with less than 12 hours’ notice, you will be charged for the class.

You must check in with the reception team at least 10 minutes before the start of your class to get ready for the class.

Personal Information & Data Protection:

Your personal information is secure and usage of your personal information is administered by Good Vibes, which is part of these Terms & Conditions. We will use your personal information to provide you with use of our products, services and facilities as well as maintain our records, process applications and payments, verify your identity, do market research and gain feedback. Your information may be kept for a reasonable amount of time for the above reasons. Your information may be shared with third parties to comply with our legal or regulatory obligations, for the prevention of fraud or other crimes, and in the case of medical emergencies. By agreeing to our terms & conditions, you consent to the use of your information including sensitive information relating to your health & fitness, for the reasons & manner explained above.

Please get in touch with us if your personal details change, if you would prefer to be contacted in a different way or if you have any questions about how we use your information. Failing such notice, any communications sent to you will be assumed to have been received within 5 days of communications being sent. You can update your details by contacting membership@goodvibesfitness.co.uk

Cancellation & Refund Policy:

You can change or cancel any bookings, up to 12 hours before the starting time of the class you have booked without penalty. By booking classes within 12 hours of the scheduled start time, you are not entitled to change or cancel the class.

Any booking cancelled within the 12 hours or missed class will incur a charge. Those who book in with a single class or are a pack holder will lose their class. Please read the T&C for each pricing option for specific charges.

If you wish to reschedule a class with less than 12 hours before the class, you may do so to another class that is on the same day.

All class fees are non-refundable.

If a discretionary refund is given for any reason, this will be calculated by adding up the single price of each class used in that month and taken off the total amount to be refunded. Refunds will only be credited to the credit/debit card that was used to make the original purchase.

If a class is cancelled by Good Vibes Fitness for any reason, we will make every effort to contact you via email or telephone to let you know.  All clients will have their classes early cancelled, pay as you go or pack holders will have the session refunded on to their account.

Please note that the rights of cancellation, refund or limitations set down in these terms & conditions do not affect your statutory rights as a consumer.

Lateness Policy:

Due to the nature of our classes and for your own safety that if you are more than 5 minutes late for a 45min+ class, the reception team or the instructor has the right to exclude you from the class. We do not allow latecomers to 30 minute classes and we hold the right to deny entry to the class if you do not arrive ready to start at the correct time. This policy is to help prevent injury as well as to be considerate of the teacher and other clients who are already participating in the class. 

If you turn up late for a class and are not admitted, the cancellation policy will be applied and it will be classed as a no show.

Personal Belongings, Lockers & Lost Property:

All personal belongings brought into the Good Vibes studios are at the clients own risk, the company does not accept any liability for loss or damages to such items.

Lockers must be cleared when you leave, you cannot keep personal belongings in our lockers – they will be emptied and all contents will go into lost property.

If you lose the locker key or we are required to cut a padlock off a locker, there will be a charge imposed to unlock the locker.

Good Vibes accepts no responsibility for any property left on the premises. All items found will be put into lost property and will be taken to a charity shop on the last day of every month. Any jewellery or keys found will be kept for a longer period of time. If you think you have left something behind, please give us a call straight away so we can have a look and put aside for you to pick up if found.

Safety & Hygiene:

All clients are requested to wear a form of dress that is appropriate for the session they are attending.

Trainers must be worn in all Small Group Training classes to avoid risk of injury. If you forget your trainers, it is up to the instructor whether they will let you in the class and you will do so at your own risk.

Socks must be worn in Reformer Pilates classes - grip socks are recommended to stop any slipping on the equipment.

Any classes in the yoga studios can be done barefoot or in socks if preferred.

If you have any contagious foot complaints, please make sure you are wearing socks at all times.

For safety & hygiene purposes, no glass or food is to be taken in the changing rooms or the studios.

Only bottled water is permitted in any of the studios.

Medical Issues, Injuries & Pregnancies:

If you have been advised by a doctor not to continue with any form of exercise due to an injury or a permanent medical reason and your membership or sessions are still valid, please get in touch with membership@goodvibesfitness.co.uk immediately. We will require a letter from your Doctor and your account will be frozen for an agreed period of time.

Good Vibes accepts no responsibility for any client who does not follow the instructed class or has not disclosed medical conditions or recent injuries to the teacher. Please be aware that it is your responsibility to inform the instructor if you feel unwell or any discomfort.

If you find that you are pregnant, please let us know as soon as possible as some of our classes will not be suitable for you. If you choose not to tell us or the teacher about your pregnancy, Good Vibes will accept no responsibility for any injuries or issues that may occur as a result of doing a class.

In cases of pregnancy, your membership or sessions may be frozen for up to 6 months after the birth date and will automatically become active again after 6 months. Please send us an email with official notification to membership@goodvibesfitness.co.uk before your membership or sessions expire so we can freeze your account.

Consent Forms:

If you are a new client you are required to fill out a consent form before going to your first class. We require the listed information to complete your Good Vibes profile and ask important medical information about your state of health. The consent form can be completed online however you are still required to fill out & sign our consent form when you come in to your first class. 

By signing the consent form, you are signing that you have read and agree with our full Terms & Conditions.

12 Month Membership:

Allows access to all classes on the schedule at any time – no restrictions.
Towels included
The contract is fixed for 12 months from the first payment date, which is to be made at the time of sign up, or a nominated date thereafter.
All subsequent monthly payments are taken automatically using the card details given at sign up on the same day each month.
Any payments that are declined will result in your account being suspended until payment has been cleared.
If payments are not cleared, the single class fee for each class taken will be charged to your account.
The membership can be suspended for a period of time for £40.00
Your membership can be put on hold if you sustain an injury or fall pregnant. Please see ‘Injuries & Pregnancies’ for full details.
The 12-hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £5.00 will be deducted from your account, please see the cancellation policy for further information.
CANCELLATION POLICY: If this is your first monthly membership, you can opt out at the end of month 3 with no charge. Please let us know 7 days before your next payment is due.
If you continue on with the membership after month 3 and wish to cancel there will be a charge of 50% of the remaining payments plus a 10% administration fee.
Once you have completed the first 12 months of a continuous membership, it will become a rolling membership should you choose to continue. Please let us know 7 days before your payment is due to cancel your rolling membership at a fee of £50.00
All cancellation queries must be made in writing to membership@goodvibesfitness.co.uk

12 Month Yoga & Mat Pilates Membership:

Allows access to all yoga, mat Pilates and ballet tone classes that are held in the yoga studios.
Towels included
The contract is fixed for 12 months from the first payment date, which is to be made at the time of sign up, or a nominated date thereafter.
All subsequent monthly payments are taken automatically using the card details given at sign up on the same day each month.
Any payments that are declined will result in your account being suspended until payment has been cleared.
If payments are not cleared, the single class fee for each class taken will be charged to your account.
The membership can be suspended for a period of time for £40.00
Your membership can be put on hold if you sustain an injury or fall pregnant. Please see ‘Injuries & Pregnancies’ for full details.
The 12-hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £5.00 will be deducted, please see the cancellation policy for further information.
CANCELLATION POLICY: If this is your first monthly membership, you can opt out at the end of month 3 with no charge. Please let us know 7 days before your next payment is due.
If you continue on with the membership after month 3 and wish to cancel there will be a charge of 50% of the remaining payments plus a 10% administration fee.
Once you have completed the first 12 months of a continuous membership, it will become a rolling membership should you choose to continue. Please let us know 7 days before your payment is due to cancel your rolling membership at a fee of £50.00
All cancellation queries must be made in writing to membership@goodvibesfitness.co.uk

12 Month Pay in Full Membership:

Allows access to all classes on the schedule at any time – no restrictions.
Towels included
The membership will start on the date payment is made or a nominated date thereafter.
There are no refunds given for pay in full memberships
If you are unable to continue with the membership for any reason, it is transferrable to another person.
The 12-hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £5.00 will be deducted, please see the cancellation policy for further information.
The membership can be suspended for one month for £40.00

6 Month Pay in Full Membership:

Allows access to all classes on the schedule at any time – no restrictions.
Towels included
The membership will start on the date payment is made or a nominated date thereafter.
There are no refunds given for pay in full memberships
If you are unable to continue with the membership for any reason, it is transferrable to another person.
The 12-hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £5.00 will be deducted, please see the cancellation policy for further information.
The membership can be suspended for one month for £40.00

12 Month Yoga & Mat Pilates Pay in Full Membership:

Allows access to all yoga, ballet tone and mat Pilate’s classes that are held in the yoga studios.
Towels included
The membership will start on the date payment is made or a nominated date thereafter.
There are no refunds given for pay in full memberships
If you are unable to continue with the membership for any reason, it is transferrable to another person.
The 12-hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £5.00 will be deducted, please see the cancellation policy for further information.
The membership can be suspended for one month for £40.00

The Fitstarter:

Allows access to all classes on the schedule at any time
2 classes can be booked per day
Non-refundable
Towels included
One month rolling package
The 12-hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £5.00 will be deducted, please see the cancellation policy for further information.
CANCELLATION POLICY: Please let us know 7 days before your next payment is due to go out and we will cancel the package for you.

12/24 Packs:

Allows access to all classes on the schedule at any time – no restrictions.
Towels included
All packs are non-refundable
Packs are valid for 3 months from date of activation
Packs will be activated on the date of purchase unless you specify a nominated date
You cannot suspend a pack, unless there is a medical reason – please see Medical Issues, Injuries & Pregnancy T&C for more information
If you haven’t used all of the classes by the expiry date of the pack you will be offered the following:

Extend your pack by paying an extension fee of £40.00. The pack will be extended for 1 month from the most recent expiry date.
You can purchase a new pack and have any classes that expired less than 3 months previously transferred to the new pack.

If you are unable to use the classes for any reason before the expiry of the pack, you can transfer your pack to another person.

12 Pack Mat

Allows access to all yoga, ballet tone and mat Pilate’s classes that are held in the yoga studios

Non-refundable
Valid for 3 months from date of activation
Pack will be activated on the date of purchase unless you specify a nominated date
You cannot suspend a pack, unless there is a medical reason – please see Medical Issues, Injuries & Pregnancy T&C for more information
If you haven’t used all of the classes by the expiry date of the pack you will be offered the following:

Extend your pack by paying an extension fee of £40.00. The pack will be extended for 1 month from the most recent expiry date.
You can purchase a new 12 Pack Mat and have any classes that expired less than 3 months previously transferred to the new pack.
Note: You cannot transfer these expired classes to a 12/24 Pack that allows access to all classes

If you are unable to use the classes for any reason before the expiry of the pack, you can transfer your pack to another person.

Single Classes:

Valid for 1 month from purchase date.
The 12-hour cancellation policy applies for all class cancellations, rescheduling or no shows; in the event of this happening you will lose the class.
Single sessions are non-refundable.

£45 for 30 day Intro Offer:

Only available to new clients as an introduction to our studios
One per person

One class per day

·         Valid for 30 consecutive days from activation date

·         Must provide photo identification and proof of being a UK resident, this must be a document stating your name & UK address

·         Cannot be suspended or extended for any reason

·         Includes access to all Yoga, Ballet Tone and Mat Pilates classes that are scheduled in the yoga studios

·         One free Small Group Training or Reformer Pilates class is included

·         Additional Small Group Training or Reformer Pilates classes are £15.00 each and can be booked through reception@goodvibesfitness.co.uk

·         If you have attended a class through a third party provider, you are not eligible to do the Intro Offer

·         The 12 hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £15 will be deducted from your account, please see the cancellation policy for further information.

 

£99 for 30 day Intro Offer:

Only available to new clients as an introduction to our studios
One per person
Unlimited classes per day
Valid for 30 consecutive days from activation date
Must provide photo identification and proof of being a UK resident, this must be a document stating your name & UK address
Cannot be suspended or extended for any reason
Includes access to all classes across both studios
If you have attended a class through a third party provider, you are not eligible to do the Intro Offer
The 12 hour cancellation policy applies for all class cancellations, rescheduling or no shows – an automatic £15 will be deducted from your account, please see the cancellation policy for further information.

Personal Training Sessions:

All sessions must be pre-booked through membership@goodvibesfitness.co.uk
A 24 hour cancellation policy is in place for personal training sessions as we book the teacher specifically to come in to train with you.
You may reschedule the session once with more than 24 hours’ notice, if you cancel a second time you will lose the session.
If you do not show up for your scheduled session, you will lose it.

Workshops:

Once booked and paid, all workshops are non-refundable.
If you cannot make the booked workshop, you may transfer to another person to take your place.
In the case of a workshop being cancelled, you will be offered a refund or the option of being transferred to an alternative workshop/event at a later date.

Third Parties:

If you book through a third party and you need to move your booking or cancel a class, you will have to do so through the third party provider you booked through. We are unable to amend or cancel bookings for any third party provider.

Corporate Rates:

Get in touch with membership@goodvibesfitness.co.uk if you have any queries about corporate rates and we can see what we can do for you.

Ongoing Promotions:

Friend Referral:

Members can bring a friend for 50% of the single class fee
Your friend must be a new client, permanent resident in the UK & will need to show photo ID & proof of address
If your friend has attended a class via a third party provider, they will not be eligible
Book in via email to reception@goodvibesfitness.co.uk  with your friend’s full name, mobile number, date of birth and class they wish to attend.

Trial Class:

One free trial class
For new clients only
Must provide photo identification and proof of being a UK resident, this must be a document stating your name & UK address
If you do not show up for the booked class, the offer expires
Book in via email to reception@goodvibesfitness.co.uk  with your full name, mobile number, date of birth and class you wish to attend along with your proof of address & ID.
Classes are subject to the consent form being filled out

Fee Changes:

Good Vibes reserves the right to change any of the current fees from time to time. We will give the clients no less than 10 days’ notice prior to any increase in price. 12 month membership fees will remain the same until the end of the 12 month contractual period that you signed up for. After the initial 12 month period has come to an end, if you wish to continue with your membership the fee will be the new rate at the time of renewal.

Good Vibes Competitions:

Entries to all competitions are subject to the additional terms outlined below:

Entrants must be over 18 years old to enter
Good Vibes Staff or associates cannot enter
Competitions are open to UK residents only
All qualifying entrants will be placed in the prize draw
Winner(s) will be notified within 28 days of the draw taking place
Prizes cannot be claimed as a cash alternative
Prizes are non-transferrable to another person
The judge’s decision is final and no correspondence will be entered into
Details of winners will be available upon written request, please provide an SAE
No responsibility will be accepted for entries not properly received due to circumstances beyond our control
The closing date of the competition is final and will not be altered