Good Vibes prices, memberships, schedules and terms and conditions are subject to change.
Payments and Bookings
All bookings should be made in advance to guarantee your space; we cannot accept any bookings without payment. Bookings can be made by telephone 020 7240 6111 or 020 7580 1276, online or you can book by email – but please wait for a confirmation before you turn up as emails can sometimes go astray.
You must check in at reception at least 10 minutes before the start of your class. Due to the nature of the classes late comers will not be admitted. If you are late this will count as a late cancel and the class will be charged. Please see below for the cancellation policy.
The general sessions are intended for those who are fully able to keep up with the pace of a class.
Sessions cannot be transferred and refunds are not given unless there is a medical reason that permanently prevents you from being able to attend classes (please see below)
All classes are subject to availability and filling out a consent form. You are required to inform the instructor of any injuries prior to the start of the class.
Class Cancellation Policy
We operate a 12 hour cancellation for all of our pay as you go clients. You can cancel classes via the Good Vibes Studio App Download our Good Vibes Studios App on Apple App store or Google Play Store, calling or emailing one of the two studios (contact information under locations).
If 12 hours’ notice is not given you will lose that class session.
If you are late you will not be admitted to the class but will be charged for your place.
Teachers may change at short notice on occasions, if this happens there are no refunds and the cancellation policy still applies.
If you are on an Intro Offer or a member, you will be automatically charged £15.00 to your stored card for all missed classes and late cancels.
In cases of pregnancy, the sessions may be extended to 6 months after the birth date, but you must inform and send official notification by emailing firstname.lastname@example.org before the original expiry date of you sessions.
If you cannot attend your sessions because of an injury or medical reason and your sessions are still valid, please inform email@example.com immediately. We will require a letter from your Doctor and your account will be frozen for an agreed period of time.
If you cannot continue a course for a permanent medical reason and your sessions are still valid, please inform firstname.lastname@example.org immediately. We will require a letter from your Doctor, but do note that any used sessions will be charged at the full single price before the refund is calculated.
Class expiry dates
Introductory offers as per the offer
Under 12 sessions: 1 month expiry
12 sessions: 3 months expiry
24 sessions: 3 months expiry
Expired sessions can be re-instated for an additional month for a fee of £20 per month.
No refunds are given for expired classes or classes that have already been re-instated.
Classes can be reinstated up to 12 months from the original expiry date.
Our 12 Month Memberships are for a fixed term of 12 months. If you want to cancel your membership, there is a charge of 50% of your remaining month’s fee plus a 10% administration fee.
Renewal memberships: once you have completed your first full 12 month membership, you will be auto-renewed onto the same contract but on a monthly rolling contract. If you do not want to auto-renew please let us know 7 days in advance at the end of your membership, before the next payment is due to go out. If at any time you want to terminate the renewal contract, you can do so by paying a one-off non-refundable fee of £50 – please contact email@example.com at least 7 days before your next payment is due.
Pay in full memberships: If you have paid in full for your membership please note there are no refunds.
Medical/Injury: If you have a medical issue that prevents you from using the classes, please let us know immediately. Your membership can be suspended for an agreed period of time on receipt of a Doctor’s note sent to firstname.lastname@example.org.
No refunds are available and the sessions cannot be transferred or shared. If you cannot continue a course for a permanent medical reason and your sessions are still valid, please inform email@example.com immediately. We will require a letter from your Doctor, but do note that any used sessions will be charged at the full single price before the refund is calculated.
If a discretionary refund is given for any reason this will be calculated by adding up the single price of each class used in that month and taken off the total amount to be refunded.
The first payment is to be made at the time of sign up, or on a nominated date thereafter.
The subsequent payments are taken automatically using the card details given at sign up on the same day each month.
The full single class fee will be charged for all classes taken if payments are not received.
If you need to changed or update your card details stored on file please call or email us at 020 7240 6111 /firstname.lastname@example.org.
Once you have paid and booked into a workshop it is your responsibility to attend the scheduled session, no refunds are given.
If a workshop is cancelled ticket holders will be offered either a refund or the option of being transferred to an alternative workshop/event.
The £45 for 30 days is for 30 consecutive days and available for all Yoga, Pilates and Ballet Tone classes across both studios. One purchase per person and for new clients who reside in the UK. We require proof of UK address and Photo ID. We will ask for this upon purchase to verify and activate your account.
You can book unlimited classes online, by email or by phone, please wait for a confirmation before turning up for class. We have a 12 hour cancellation policy. You will be automatically charged £15.00 for classes that are cancelled with less than 12 hours’ notice or for no shows.
Unlimited third party packages
If you are on an unlimited package sold to you by a third party and you do not show up for a booked class, it will be deducted from your package.
Risk & Responsibility
Good Vibes accept no responsibility for any client who does not follow the instructed class or has not disclosed medical conditions or recent injuries. Please do be aware that it is your responsibility to inform the instructor if you feel unwell or any discomfort.
By using Good Vibes facilities you accept that there is risk associated with all forms of exercise either during or after. You take full responsibility for your own health and wellbeing. [You will not hold Good Vibes fitness or associated staff, liable for any injury, loss or expense suffered as result of your participation in any Good Vibes classes]
Nothing in these terms shall exclude or in any way seek to limit Good Vibes liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent such liability may not be excluded or limited as a matter of law. Good Vibes reserve the right to refuse admission/membership.
We’d love to talk you about our corporate rates, please contact us at email@example.com
Members can bring a friend* to 55 min or 60 mins class for 50% off the single class fee. Please send us their full contact details including name, address, email, mobile and date of birth and we will do the rest.
Your friend must be a new client, permanent resident in the UK and will need to show photo ID and confirmation of address.
Good Vibes accept no responsibility for any property left on the premises. Please be responsible for your belongings. Any left items are taken to a charity shop on the last day of the month. No personal items are to be left in the lockers, these get emptied and all contents will be disposed of.
Data Protection Policy
At Good Vibes, we appreciate that security and appropriate handling of data are very important- equally important whether they are client/associate data or our own corporate data. All “personal data” (as defined in the legislation) are processed in accordance with the Data Protection Act 1998. Part of our compliance is the registration of the purposes for which we process data with the Information Commissioner’s Office (ICO) – the “Notification”. This Notification is available on the Public Register of Data Controllers at www.ico.gov.uk.
We share data with third parties as part of our contracted services and/or if we are required to do so by UK law. These “third parties” may include – but are not restricted to – other business professionals offering associated services. However, we cannot accept any liability for any processing conducted outside our remit. This also applies to any sensitive personal data you may have given to us – it is only processed in order to prevent any harm coming to you.
None of the above affects your rights of access under the legislation. If you wish to request a copy of the personal data we may hold on you, please write to the address on the website. Email requests direct to the company are acceptable, please contact firstname.lastname@example.org. Please note that the company charge a £10.00 administration fee for this service, which is payable in advance and non-refundable.
Good Vibes Competition Terms & Conditions
Entries to all competition are subject to the usual terms & conditions and to the additional terms outlined below:
By entering Good Vibes competitions you consent to us sending you Good Vibes Newsletters and details of any offers, promotions, news, views, trends and must-haves. If you do not wish to receive such communications, you can unsubscribe at any time via the website and your MBO account.
- Entrants must be at least 18 years of age.
- Good Vibes Staff or the third party staff cannot enter
- The competition is open to UK residents only.
- All qualifying entrants will be placed in a free prize draw.
- Winner(s) will be notified within 28 days of the draw taking place. There is no cash alternative to the prize, nor is the prize transferable to another person
- The competition is not open to anyone associated with Good Vibes.
- The judges’ decision is final and no correspondence will be entered into.
- Details of winners will be available upon written request, please provide an SAE
- No responsibility can be accepted for entries which are not properly received due to circumstances beyond our control.
- The closing Date of the Competition shall be the last day of the month unless otherwise stated.